Governor’s Office taking organizational measures to improve resolution of requests and complaints of citizens
UlaanbaatarUlaanbaatar/MONTSAME/. Measures have been taken in phases to
ensure that complaints and requests submitted by citizens to the officials of
the capital city and local administrative organizations are thoroughly
investigated from all sides and finalized based on legal grounds to set
standards for responding to citizens within the legal timeframe.
In this regard, 52 local government organizations have
developed and implemented plans to improve the resolution of requests and
complaints.
On October 28th, 2021, the Governor’s Office of the Capital
City issued a written instruction to 28 local administrations which have had the
most violations and shortcomings in resolving citizens' requests and
complaints.
Within this framework, 258 employees of the above 28
organizations received a warning in accordance with their organization's
internal rules, and disciplinary actions were taken for 40 employees.
The Governor’s Office will further continue taking internal organizational measures to improve the resolution of complaints and requests and providing regular monitoring and management support.
Media Relations Department of the Governor’s Office of the
capital city