Ulaanbaatar, November 11, 2025 /MONTSAME/. The opening ceremony of the non-degree training program, Reengineering of Public Service Process, took place at the Academic Hall of the National University of Mongolia on November 10, 2025.

This program aims to empower civil servants with the tools and methodologies necessary to design, implement, and sustain a proactive public service model grounded in the “Human-Centered” approach. It integrates insights from global development trends, technological advancements, and international best practices to modernize and enhance public service delivery.

Professor Ochirkhuyag Bayanjargal, Rector of the National University of Mongolia, remarked, “Initiated by the National University of Mongolia, this non-degree training program for civil servants represents the first initiative of its kind in Mongolia. Universities in Mongolia are not only institutions of education and research but also play a crucial role in serving society through the knowledge and innovations they generate. Approximately 50 employees from over ten organizations are currently participating in the program. The training is designed to enhance the qualifications of civil servants, strengthen their professional skills, foster interdisciplinary collaboration, and build a strong foundation for reengineering public service processes.”

Bayarmaa Nyamjav, Head of the Department of Monitoring, Research and Policy Planning at the Authority for Government Supervision, emphasized, “Since 2023, the Government of Mongolia has been gradually reengineering public service processes to improve governance quality and increase state productivity. These efforts are based on international models such as Public Sector Process Rebuilding (PPR), combined with Mongolia’s own experience. A comprehensive framework has been developed to evaluate and assess legal functions, strategic planning, human resources, performance metrics, and risk management. In alignment with parliamentary resolutions, Authority for Government Supervision has issued methodological guidelines to support this work. It is now essential for state organizations to take the lead in analyzing and improving their own processes – tasks once handled by external consultants. To support this shift, the National University of Mongolia has launched a short-term training program open to civil servants, private sector professionals, and other interested participants.”

Munkhbat Sukhbaatar, Director of the School of Political Science, International Relations, and Public Administration at the National University of Mongolia, added, “This training plays a vital role in streamlining public service functions, identifying obstacles in service delivery, and improving processes based on those findings. Participants will not only enhance their own capabilities but also have the opportunity to become pioneers and future trainers in public service process reengineering – all while continuing their roles within the public sector.”

The Reengineering of Public Service Processes program will continue through December 10, 2025, and is being conducted by the Department of Public Administration at the School of Political Science, International Relations, and Public Administration, National University of Mongolia.