B.Lkhagva: Government supervision on e-commerce and chain stores will be improved

Society
munkhzul@montsame.gov.mn
2018-10-22 19:02:16

Ulaanbaatar /MONTSAME/. The Authority for Fair Competition and Consumer Protection (AFCCP) organized ‘National Discussion on Consumer Protection’ at the Government House to discuss the implementation of the law on consumer protection, solve urgent issues and discuss future policy with relating ministries and offices.  

Over 600 representatives of the AFCCP and consumer protection NGOs are attending the discussion. At the start of the discussion, deputy PM U.Enkhtuvshin highlighted the numerous successful operations done by the AFCCP, such as giving suggestions and publishing guidance books on protecting consumer rights, fining companies that violated the law and clearing the law violations.   


He said, “Private companies work with the motto “Customer is king”. But instead, people are becoming victims to expired products, apartments that don’t meet standards and illegal services. It is time to make the motto into reality. As the AFCCP isn’t enough to protect consumer rights, there is a need for government organizations, such as the General Agency for Specialized Investigation and the Agency for Standard and Meteorology, to work in cooperation. But first, consumers need to determine the most important issues they face. Then, the government agencies will be able to work individually with the citizens to solve their issues and bring “Customer is king” into reality.”


Head of the AFCCP B.Lkhagva said, “The AFCCP operatesaccording to its legal duty. The reason for the insufficient results is due to the fact that there is no given rights for our organization. For instance, it isn’t stated in the law for AFCCP to help solve the issue related to petrol price increase.”

The AFCCP established the Consumer Information Center in 2016. Since the beginning of last year, the center received over 3,600 requests, complaints and information. While most of it related to legal counseling, the others were about apartments, services and petrol. The discussion is to continue on tomorrow, October 23.